Ordering & Pricing

5 topics

What is the minimum order quantity?

How do I get a price for my project?

Are there setup fees or plate charges?

Do you offer volume discounts?

Can I get a printed proof before my full order?

File Preparation

5 topics

What file format do I need to submit?

What bleed and safe zone do I need?

How do I calculate my spine width?

What is preflight review and do I need it?

Can I submit a Word document or Canva file?

Binding & Finishing

4 topics

What binding types do you offer?

What is the difference between Perfect Bound and Casebound?

What cover finishes are available?

Can I combine multiple finishes on the same cover?

Turnaround & Shipping

4 topics

How long does production take?

Do you ship across Canada?

Can I split my order across multiple shipping addresses?

Can I pick up my order locally?

Account & Reorders

3 topics

Do I need an account to order?

How do I reorder a previous job?

How long do you keep my print files?

Self-Publishing

4 topics

I've never published a book before — where do I start?

Do I need an ISBN?

Do you hold any rights to my book?

Can you design my book cover or format my interior?